At Our Solemn Oath, we strive to ensure our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your t-shirt, please review our returns policy below.
Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Items must be unworn, unwashed, and in their original condition.
- Items must include all original tags and packaging.
Non-Returnable Items
- Custom or personalized orders.
- Final sale items.
- Gift cards.
Return Process
- Initiate a Return: Contact our Customer Service team at [insert email/contact form link] to initiate a return. Please include your order number and reason for the return.
- Receive Return Authorization: Our team will provide you with a Return Authorization Number and return instructions.
- Ship the Item: Carefully pack the item, including the Return Authorization Number, and send it to the address provided by our Customer Service team. We recommend using a trackable shipping method.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at kierant4@gmail.com
Late or Missing Refunds
- If you haven’t received a refund within the specified time, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at kierant4@gmail.com
Contact Us If you have any questions about our returns policy, please contact our Customer Service team at kierant4@gmail.com
Thank you for shopping with Our Solemn Oath. We value your business and appreciate your understanding of our returns policy.